We're committed to selling high-quality products but we appreciate that sometimes you might want to exchange or return something you've bought
Cancellations of goods before delivery
• Once you have finalised your purchase, if you decide that you want to cancel your order, you can e-mail us stating your order number or call us on 01924 413 070 and request Internet sales.
Goods that arrive in good condition, but you have changed your mind (with the exception of custom builds & stock modifications)
• If you wish to return your products once you have received them because you have changed your mind and the goods are exactly as expected, then you will receive a refund for the total value of the goods excluding any delivery charge/costs incurred including any goods despatch carriage free. It will also be your responsibility to return the goods to us.
• It may be possible for us to collect the goods from you, however a collection charge will need to be agreed depending on your location. Any collection costs will be deducted from your refund.
• You have 14 days to return or request collection of any goods you have ordered in error or do not require. As detailed above there may be supplementary costs if we are required to collect.
Goods that arrive damaged, make sure you check your items carefully for any signs of damage before they're installed.
• If a product arrives damaged, in the first instance we can replace the damaged part as this tends to be the quickest solution. If it is not possible to do this we can organise the delivery of a complete new product. Customer satisfaction after delivery is our highest priority.
• The above two processes are methods of rectifying a problem and do not in any way effect your statutory rights to a full refund.
Goods that arrive different to how they have been described
• Whilst every effort is made to ensure that the goods delivered to you are exactly as described on our website, occasionally mistakes occur. If you receive a product that is not what you ordered and it does not look like a suitable upgrade, then please call us and we will resolve the matter with urgency.
• If you are not entirely happy with the alternative product or our ability to rectify the delivery mistake, then you are entitled to a full refund including your delivery charge and we will arrange to collect the goods at our cost.
Goods that are Custom Builds &/or Stock Modifications *
• Once production commences, any cancellation will incur a handling charge of up to and including 100% of the acknowledged value.